Welcome To Security Wholesalers

Call us on: +2710 555 0057

Frequently Asked Questions

We have populated many of the frequently asked questions we tend to get. Feel free to read through these which we hope will help you. We are happy to answer any further questions you may have by contacting us directly.

General

My contact details have changed, how can I amend my profile?
To update your email address or phone number, sign into “Login/Register”. Here you can update your personal information.
I have forgotten my password. What now?
You can update your username or password by clicking on the “forgot password” link. Alternatively you can call us on 011 555 0057 for assistance.
What should I do if the site is giving me technical issues?
Call customer services on 011 555 0057 or info@securitywholesalers.co.za and we’ll try to fix the problem as best we can.
How do I cancel an order?
Please contact our customer services at 011 555 0057 or info@securitywholesalers.co.za if you have any queries regarding cancellation.
What happens if an item is out of stock online?
We strive to maintain availability of all items/products listed on our online store. However, due to the success of a particular item, it is possible that an item can be temporarily out of stock. Please contact us directly at 011 555 0057 or info@securitywholesalers.co.za to assist you with the product you require or an alternative.
What are cookies and how are they used:

A cookie is a text-only string that gets entered into the memory of your browser. We may use cookies when a user browses the Website. Cookies are files sent to the browser from a server in order to register the activity of users while they are browsing.

The use of cookies allows the Website server to recognise the web browser being used by the user in order to simplify the browsing experience, permitting, for example, access to users that have previously registered, access to areas, services, promotions and competitions reserved exclusively to them without the need to register on each visit. They are also used to measure the audience and traffic parameters, monitoring the progress and number of entries.

Are Cookies dangerous to My Computer?

No. A cookie is a simple piece of text. It is not a program, or a plug-in. It cannot be used as a virus, and it cannot access your hard drive. Your browser (not a programmer) can save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.

Cookies are stored on the computer's hard drive. They cannot access the hard drive - so a cookie can't read other information saved on the hard drive, or get a user's e-mail address etc. They only contain and transfer to the server as much information as the users themselves have disclosed to a certain web site.

Are cookies a threat to my privacy?
A server cannot set a cookie for a domain that it is not a member of. In spite of this, users quite often find in their computer files cookies from web sites that they have never visited. These cookies are usually set by companies that sell internet advertising on behalf of other web sites. Therefore it may be possible that users' information is passed to third party web sites without the users' knowledge or consent, such as information on surfing habits. This is the most common reason for people rejecting or fearing cookies.
Is pricing including / excluding VAT?
All pricing shown is inclusive of 15% V.A.T.

Payment

What payment options are offered?
  • PayFast (Visa, Mastercard, Instant EFT)
  • Regular EFT (Electronic Funds Transfer)
Are my credit card details safe?
Yes. We do understand that this can be a concern, especially if this is your first time shopping online, but we can assure you that your credit card information is encrypted and protected with the best software available via PayFast.
I'm struggling to pay online, please help!
If you have any queries or are experiencing a problem, then call us on 011 973 0134 or info@securitywholesalers.co.za.
What is Instant EFT?
Instant EFT is an EFT payment option available to all customers who bank with Capitec*, ABSA, FNB, Investec or Standard Bank. Instant EFT allows for electronic funds to be transferred inter-bank directly into our bank account, in real time, using the current infrastructure of your bank’s internet banking functionality.

Delivery

What is a working day?
Working days are days in the week excluding weekends and public holidays.
What days of the week does delivery take place?
Yes. We do understand that this can be a concern, especially if this is your first time shopping online, but we can assure you that your credit card information is encrypted and protected with the best software available via PayFast.
When will I get my order?
If you have any queries or are experiencing a problem, then call us on 011 973 0134 or info@securitywholesalers.co.za.
How do I track my order?
Instant EFT is an EFT payment option available to all customers who bank with Capitec*, ABSA, FNB, Investec or Standard Bank. Instant EFT allows for electronic funds to be transferred inter-bank directly into our bank account, in real time, using the current infrastructure of your bank’s internet banking functionality.

How To Purchase

Browse
  • Use the dropdown menu to find the category that you are looking for.
  • Click through and spend some time browsing the products showcased on the site.
Buy
  • Once you’ve found the item that you want, select the qty and click on the “Add to cart” button. You can add multiple items to your shopping cart.
  • Once you are ready to pay, click on the shopping cart icon in the top right hand corner of the page, which will take you through to a new page that will show you everything you have in your cart, along with the qty you have selected.
Place My Order
  • Click on the “Check out now” button when you are ready to place your order
  • If you aren’t already signed into your account you’ll be taken to the registration page, where you will register your contact info.
  • Once the "Check out now" button has been clicked, you will be redirected to PayFast's website where you can make the necessary payment transaction. Upon a succesful transaction, you will be redirected back to the Security Wholesalers website.
  • You will receive email notifications of the order along with your invoice, please keep record of this in case of any issues later on.

Returns, Refunds And Defective Deliveries

What is your returns policy?
Please follow this link to view our Returns & Exchanges policy.
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